Returns Policy

[Edit page content]

Warranty

Generally there is a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.

WHAT can be returned?

You can return the item if it arrives damaged or faulty. Change of mind is handled on a case by case.

In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

WHEN do items need to be returned by?
Within 10 working days of recieving the item

WHERE do items need to be returned to?
We will provide the address.

HOW do customers return items?
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit. You are normally supplied a return shipping label.

SHIPPING for returns?
Return shipping may be paid via a return label we provide. In some cases the customer will be required to pay shipping.

CREDIT for returns?
Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Packing materials?
Items need to be returned in the original, undamaged packing